Terms of Use

All sales are final. We are unable to offer refunds or returns on any items. As a small business, it is unsustainable to offer the same unquestioned refund policies as the Amazons of the world. Your purchase has not lined the pockets of shareholder, but instead, directly impacted our life and livelihood, for which we are forever grateful. Thank you for understanding the realities we face! If you have any questions or concerns, please feel free to contact us prior to making a purchase: ciao@carraterra.com

However, if your original purchase arrives to you damaged, please alert us within 7 days from the date of receipt (as determined by shipment tracking details provided by 3rd party mailing companies). Include photos of the damage of the piece and any photos of the box and packaging in the state it was upon arrival. If we have additional inventory, we will replace your item promptly. If we are out of stock or you purchased a one-of-a-kind item, we will refund your order minus the cost of taxes & credit card fees already paid. Replacing items damaged during shipping without cost is only available if we receive a message from you within 1 week of the package arriving, per the tracking number delivery date.

All pieces in our shop are handmade, by us, personally. Please remember this means there will be small variations from piece to piece. **This includes the precise liquid volume of any given vessel** Mugs may range in variance of up to 2 ounces in difference. The volume of any item is measured to the RIM of the vessel for the sake of consistency. We do our best to make every piece as consistent as possible, and only sell items within a small range of variance, but the goal of handmade is not to recreate industrial sameness. If you are looking for an exact volume size, handmade may not be the best solution for you.

Part of what makes our ceramics so enjoyable is how light they are to hold, even when full. When taking care of your handmade pieces, consider it the same way you would an item of glassware. For example, you would expect glassware to break if it gets bumped around in the sink too much. Thinking of ceramics the same way we take care of glassware is sure to provide you with a piece you get to enjoy for many years to come! For this reason, we HIGHLY ENCOURAGE YOU TO WASH ALL OF OUR ITEMS IN THE DISHWASHER. If placed securely, your piece is sure to last and avoid the accidental slippages more common when hand washing an item.

We cannot replace broken items for free, but we know how disappointing it can be when your favorite mug has an accident. We offer a private listing to purchase a replacement at a small discount. Please send us a direct message for access to this listing.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. 

All material on this site, including text, graphics, images, logos, photographs and all intellectual property rights related thereto are the exclusive property of Carra Terra and Rebecca Marie Art INC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

You agree to indemnify and hold Carra Terra and Rebecca Marie Art INC harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Carra Terra or Rebecca Marie Art INC, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Carra Terra and Rebecca Marie Art INC assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). Unsubscribe options will always be clearly made available if you don't want to receive such promotional materials or notices.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only ever be used for the promotional purposes of Carra Terra within the modes of communication you have opted into. Your information will never be sold or shared with outside companies.

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. The ability to unsubscribe from any of these modes of communication will be made apparent and easily accessible within any message we sent to you. 

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at ciao@carraterra.com.

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